It is designed for organizations that provide IT services to the end customers. Organizations providing IT service outsourcing are expected to deliver IT services effectively in terms of business and customer requirements.
ISO/IEC 20000-1 advocates for the adoption of such an integrated process management approach by defining the organizational structure, the elaborated requirements for the qualification of the IT services provided and the implementation of operational procedures. It also helps you to understand better how to improve the quality of customer service.
- ISO/IEC 20000-1 – is intended for the assessment and possible certification of IT services.
- ISO/IEC 20000-2 – serves as a guideline for system implementation and describes recommended practices for service management.
We have long-term international experience in system implementing.
IOSEC assumes responsibility for processed ISMS documents for system certification.